Responsible gambling

We want you to enjoy playing responsibly. Gambling should be fun and under your control — not a source of stress. This page explains practical steps, tools and behaviours that help you keep play safe and mindful, and how to get support if things feel out of control. If you’d like us to make immediate changes to your account, please contact our support team so we can act quickly and compassionately.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of account tools designed to help you manage how much time and money you spend. Use these tools proactively — and know that you can change them or ask for help at any time.

Deposit limits: Set daily, weekly or monthly deposit caps in your account settings to control spending. Limits can usually be lowered instantly and increased only after a cooling-off period.
Loss and wager limits: Limit how much you can lose or wager over a chosen period to protect your bankroll and prevent escalation.
Session and reality checks: Enable automatic reminders showing how long you’ve been playing and encouraging breaks.
Time-out (short breaks): Temporarily suspend betting for a set number of days. Time-outs are useful when you need a predictable short pause without closing your account.
Self-exclusion: If you need a longer break, self-exclusion blocks account access for the period you choose (weeks, months or years). During self-exclusion, you will not be able to deposit or place bets and promotional messages are removed where possible.
Account closure: For a more definitive step, you can request permanent account closure. We will help process this request and explain the consequences, including how remaining funds are handled.

Links to Support Organizations

Professional support can make a real difference. We encourage you to seek confidential help from qualified organisations if gambling is causing harm.

Look for local or national helplines that offer confidential advice by phone or online chat.
Consider specialist counselling services, which may offer one-to-one support, cognitive behavioural therapy or structured treatment programmes.
Self-help groups and peer-support communities can provide practical tips and emotional support from people with lived experience.
If you are based in Spain, local national services and treatment options are available and can provide Spanish-language support and guidance tailored to your needs.

When contacting any organisation, expect confidentiality, non-judgemental listening, and clear next steps tailored to your situation.

Warning Signs of Problem Gambling

Recognising warning signs early can help you take action before problems grow. These are common indicators that gambling may be causing harm:

Spending more time or money than intended, or chasing losses to try to win back money.
Neglecting work, study, family or social commitments because of gambling.
Feeling anxious, restless, guilty or secretive about gambling activity.
Borrowing money, selling possessions or using funds meant for bills to gamble.
Repeatedly trying and failing to stop or cut down on gambling.
Hiding gambling activity from friends or family, or lying about losses.

If several of these apply to you or someone close to you, consider using the tools on this page and asking for support.

How We Can Help You

We’re here to support you without judgement. If you tell us you’re struggling, we can take immediate steps to protect you and discuss longer-term options.

Our customer support team can activate deposit limits, loss limits, time-outs or self-exclusion on request.
We can pause marketing and promotional messages while you take a break.
If there are concerns about your account or wellbeing, our responsible-gambling specialists can offer a confidential conversation and signpost appropriate services.
We may ask you to complete verification checks (for safety and fairness) and can explain how funds will be handled if you choose to self-exclude or close your account.

If you need us to act immediately on your account, contact support and let them know you’d like responsible-gambling assistance — we’ll respond quickly and respectfully.

Practical Safer-Gambling Tips

Small, practical habits help keep gambling under control. Try these strategies to make play safer and more enjoyable:

Decide a fixed budget for gambling that you can afford to lose, and stick to it. Treat it like entertainment spending.
Use deposit and loss limits so decisions are made ahead of time, not in the heat of the moment.
Set time limits or session timers and take regular breaks. Don’t gamble when feeling stressed, tired, upset or under the influence of alcohol.
Keep gambling money separate from everyday bills and savings. Avoid using credit or borrowing to gamble.
Remove saved payment methods from your account if that reduces impulse spending.
Be cautious with bonuses — they can extend play and affect your behaviour. Read the terms and choose offers that fit your goals and limits.
Talk to someone you trust about how you’re feeling — sharing can reduce pressure and help you decide next steps.

Support for Friends and Family

Watching someone you care about struggle with gambling is difficult. Your support can help, and there are practical steps you can take.

Approach the person calmly and without blame. Open a conversation from a place of concern and curiosity.
Encourage them to consider tools such as deposit limits, time-outs or self-exclusion and to seek professional help.
If you manage household finances, consider protecting shared money by separating accounts or restricting payment methods.
Respect their privacy, but seek advice yourself from specialist support services for families if the situation affects your wellbeing or safety.
In urgent situations where someone’s safety is at risk, contact emergency services or local support immediately.

Managing Your Account and Payments

Practical account controls reduce risk and help you stick to limits.

Set deposit, loss and wager limits in your account and review them regularly. Lower limits take effect quickly; increases may require a cooling-off period.
Consider using payment methods that make it easier to control spending, such as pre-paid vouchers or separate e-wallets.
If needed, request removal of saved cards or the ability to block specific payment methods from your account.
Large withdrawals or unusual activity may prompt verification checks for your protection. We’ll guide you through any required steps and return funds according to policy.

If you have any concerns about your play or need help using the tools above, please contact our support team. Asking for help is a strong, positive step — and we’re here to support you every step of the way.