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We want you to enjoy playing and to keep it safe. Gambling should be entertaining, not stressful or harmful. If you ever feel that play is taking more from your life than it gives, there are clear steps you can take right now to regain control. Below you will find practical tools, clear warning signs, and simple actions to protect your wellbeing and your finances.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of tools designed to help you manage how, when and how much you play. These options are there for everyone — using them is normal, sensible and encouraged.

Deposit limits: Set daily, weekly or monthly deposit caps to control your spending. The minimum deposit accepted for play is 20 €, and you can tailor limits to a level that fits your budget.
Time-outs: Short breaks from play are effective when you need to step back. A time-out temporarily pauses your access but lets you return when you are ready.
Self-exclusion: If you need a longer break, self-exclusion blocks your access for a defined period. This is a helpful option for those who want a clear, extended pause without repeated decisions.

How to change limits or request a time-out/self-exclusion:

Check your account settings for limit and time-out controls.
If you prefer personal help, contact customer support (live chat or email) and request the change. Support can also confirm how limits will apply to deposits and withdrawals.
Remember that some changes may be immediate, while longer restrictions may have a short processing period to protect your wellbeing.

Links to Support Organizations

Professional help is available and it can make a real difference. We provide links to specialist organisations and national helplines that offer confidential advice, assessment and counselling for gambling-related concerns.

What these organisations can offer:

One-to-one counselling and practical coping strategies.
Telephone helplines for immediate emotional support.
Guidance on financial planning and dealing with debt.
Group support and peer-led recovery programmes.

If you think you might benefit from professional help, reaching out is a strong, positive step. If you would like us to assist in connecting you, contact customer support and we will explain how to access these resources.

Session Reminders and Reality Checks

Small reminders can keep play in perspective. We adopt tools that help you notice how long you have been playing and encourage healthy pauses.

Session reminders: Periodic prompts during a session suggest you take a break and show how long you have been active.
Activity summaries: Short overviews of recent play can help you see spending and time patterns at a glance.
Customisation: Where available, adjust frequency and timing of reminders to match your preferences.

Use these features alongside deposit limits and time-outs to build a clear, balanced approach to play.

Recognising Warning Signs

Early recognition helps stop problems before they grow. If several of the following apply to you, consider using the tools above or seeking support.

Spending more than you can comfortably afford.
Frequently increasing deposits to chase losses.
Neglecting responsibilities, work, study or relationships because of play.
Feeling anxious, restless or irritable when unable to gamble.
Hiding gambling activity from friends or family.
Borrowing money or using essential funds for gambling.

If these signs sound familiar, take immediate steps: set a deposit limit, take a time-out, or consider self-exclusion. Contacting a support organisation or speaking to our team can also help you find the right next step.

How We Can Help — Customer Support and Practical Steps

We are here to support you. Our customer support team can help apply limits, enable time-outs, start self-exclusion, and explain how restrictions affect deposits and withdrawals.

Channels: Live chat and email are available for assistance.
Hours: Support is available each day between 10:30 and 00:00.
Languages: Help is provided in Finnish and English to support many players in a language they are comfortable with.

Practical steps you can ask us to take right now:

Set or lower your deposit limit immediately.
Apply a time-out or self-exclusion for a chosen duration.
Pause marketing contacts or opt out of promotional messages.
Request an account review if you are concerned about recent activity.

Planning Safer Play

Simple habits keep gambling healthy and fun for longer. Consider these practical tips:

Decide a fixed entertainment budget and treat gambling like any other leisure expense.
Use deposit limits and stick to them — never chase losses by increasing stakes.
Take regular breaks and use session reminders to avoid long uninterrupted play.
Avoid gambling when feeling low, stressed, or under the influence of alcohol or medication.
Share concerns with someone you trust; talking often makes the situation clearer and less overwhelming.

If You Need Immediate Support

If you feel distressed or in crisis, reach out to local emergency services or a healthcare professional right away. For non-emergency help, consider contacting a specialist gambling support organisation—these services offer confidential, non-judgmental support and practical steps for recovery.

As soon as you contact us, we will do our best to work with you to apply safety measures, explain options, and, where appropriate, guide you to specialist support.

Taking any step, however small, is a positive move towards safer play. You are not alone in this — help and practical tools are available whenever you need them.