Tietosuojakäytäntö

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. It applies when you visit our website, create an account, interact with our services, or contact our support team.

Information We Collect

We collect information that is necessary to provide our services, to comply with legal obligations, and to improve your experience. Types of data we collect include:

• Identity information: name, date of birth, and other information needed to confirm your identity.
• Account information: username, account settings, and activity logs related to your use of the service.
• Contact information: email address and any messages you send to our support team.
• Device and technical data: IP address, browser type, device identifiers, operating system, pages you visit, and technical logs that help us operate and secure the site.
• Promotional and preference data: marketing preferences, communications history, and preferences related to offers, bonuses, and loyalty programs.
• Support and communication data: records of interactions with customer support, including live chat transcripts and email correspondence.
• Responsible gambling and account control data: information you provide when using self‑exclusion, deposit limits, time‑outs, or other control tools.

How We Collect Information

We collect data directly from you when you register, update your profile, use account features, opt into promotions, or contact support. We also collect data automatically when you use our website and services through cookies, server logs, and similar technologies. Some verification may involve secure third‑party services.

How We Use Your Information

We use your data to operate the service, comply with legal obligations, and to provide a safe, personalised experience. Typical uses include:

• Creating and managing your account, authenticating you, and providing access to features.
• Responding to support requests and communicating important account or service information.
• Administering promotions, loyalty rewards, and VIP benefits where you have opted in or where the processing is necessary to perform the related service.
• Providing, maintaining and improving our website, detecting and preventing abuse or fraud, and enforcing our terms.
• Operating responsible‑gambling tools and responding to requests for limits, self‑exclusion or other protective measures.
• Complying with legal and regulatory obligations and cooperating with relevant authorities.
• Conducting analytics and site performance monitoring to improve usability and service quality.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases to process your personal data:

• Contract performance: to provide services you request and to manage your account.
• Legal obligation: to comply with laws and regulatory requirements.
• Legitimate interests: for fraud prevention, network and information security, service improvement, and enforcing our terms, provided these do not override your rights.
• Consent: for direct marketing, cookies beyond strictly necessary, and other optional features when we ask for and receive your permission. You may withdraw consent at any time.

Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties where necessary to operate the service or meet legal obligations, including:

• Service providers who support our website, analytics, and customer support.
• Providers of software or platforms that deliver game content and technical services.
• Regulatory, compliance and law enforcement authorities when required by law or to respond to official requests.
• Other parties in connection with fraud prevention, dispute resolution, or protection of rights and safety.

We require these third parties to protect your information and to use it only for the purposes we specify.

Cookies and Similar Technologies

We use cookies and similar tools to make the website work, to remember your preferences, and to analyse how the site is used. This helps us improve performance and personalise content and offers.

You can manage cookie preferences through your browser settings or via on‑site controls where provided. Disabling certain cookies may affect the functionality of the site and some features may not work correctly.

Data Retention

We retain personal data only as long as necessary to provide services, to comply with legal and regulatory obligations, and to resolve disputes. Retention periods vary depending on the type of data and the purpose for processing. When information is no longer required, we securely delete or anonymise it.

Your Rights

Depending on applicable law, you may have the following rights in relation to your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion of your data where there is no lawful reason for us to retain it.
• Restriction: request that processing of your data be limited in certain circumstances.
• Data portability: receive a machine‑readable copy of data you provided to us, where applicable.
• Object: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: if processing is based on consent, you may withdraw consent at any time for future processing.

To exercise any of these rights, contact us at [email protected]. We will respond within applicable legal timeframes. You also have the right to lodge a complaint with a supervisory authority.

Automated Decisions and Profiling

We may use automated systems to help deliver personalised offers, to administer loyalty and VIP programmes, and to detect potential risks. Decisions that have legal or significant effects on you are reviewed by a human where required by law. You can request more information about any significant automated decision and, where applicable, ask for human review.

Security Measures

We implement technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, and destruction. Measures include encryption, access controls, staff training, and regular security assessments. While we aim to protect your information, no system is completely secure, and we ask you to use strong, unique credentials and to keep your account information confidential.

International Transfers

Your personal data may be transferred to, stored, and processed in countries other than your own. When transfers occur, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or other measures required by applicable law.

Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal data from individuals under the legal minimum age for participation. If we become aware that we have collected such data, we will take steps to delete it.

Responsible Gambling and Account Controls

We support responsible use of our services. You can set limits, use time‑outs, or request self‑exclusion through your account tools. We will process the necessary information to operate these features and to honour your choices.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

[email protected]

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of material changes through the website or other reasonable means. Please review this page periodically.