Privacy Policy

This Privacy Policy explains how we collect, use, share and protect personal data when you use our websites, apps and services. It also explains your choices and rights. By using our services you acknowledge this Policy and agree that it forms part of our Terms and Conditions.

1. Who we are

We are the data controller responsible for the personal data you provide when you register, play or otherwise interact with our services. We have appointed a data protection officer to oversee our privacy practices. You can contact the data protection officer through our customer support channels if you have questions or want to exercise your rights.

2. What personal data we collect

We collect personal data that is relevant to creating and operating your account, delivering services, preventing fraud and meeting legal obligations. The main categories are:

• Identity data:
  • Full name, username, date of birth, gender, nationality, ID or passport number and copies of identity documents.
• Contact data:
  • Residential address, proof of address documents, email address and telephone numbers.
• Financial data:
  • Payment card details and bank account details (these are processed by payment providers), transaction history, and documents supporting source of funds or wealth where required.
• Gaming data:
  • Bets placed, games played, deposits, withdrawals, bonuses used, limits you set and responsible gambling settings.
• Technical data:
  • IP address, device type, operating system, browser, approximate location inferred from IP and login times.
• Communications:
  • Messages you send to customer support, live chat transcripts and recorded telephone interactions where applicable.
• Marketing preferences:
  • Your communication preferences and consents for promotional activity.

We do not intentionally collect special categories of sensitive personal data, such as health, religious or political opinions, except if you voluntarily provide such information in a communication with us.

3. How we collect your data

We collect data in several ways:

• Directly from you when you:
  • Register an account, complete verification, make deposits or withdrawals, contact support, participate in promotions or use interactive features.
• Automatically when you use our services:
  • Through cookies and similar technologies that record session and usage details. See our Cookie Policy for full details.
• From third parties where relevant:
  • Payment service providers, identity and age verification services, fraud prevention databases, public sources, sanctions and politically exposed persons (PEP) lists, affiliates and marketing partners.

By registering an account you agree that we may carry out identity, age, fraud and security checks using third‑party services.

4. Why we use your data and the legal basis

We use personal data to deliver services, meet legal requirements, protect players and improve the experience. Each purpose and its legal basis is set out below.

• Creating and managing your account and providing our games and services (performance of a contract).
• Processing deposits, bets and withdrawals and keeping transaction records (performance of a contract).
• Verifying identity and age, preventing money laundering and terrorist financing, and complying with licence conditions and requests from authorities (legal obligation).
• Preventing fraud, cheating, multiple accounts and other abuse; securing our systems and fraud investigations (legitimate interests / legal obligation).
• Responsible gambling: monitoring play for signs of harm and applying limits, timeouts or exclusions (legal obligation / legitimate interests).
• Providing customer support and handling complaints (performance of a contract / legitimate interests).
• Improving our website, apps and services through analytics, testing and research (legitimate interests; consent where required for non‑essential cookies).
• Sending marketing and promotional offers where you have given consent (consent).

We only use data for purposes compatible with those listed above and will not process your data in ways that are incompatible with the original reasons for collection.

5. Automated decision‑making and profiling

We use automated tools and risk scoring to detect fraud, money‑laundering and signs of problem gambling. In some cases we also use profiling to personalise offers where you have given consent.

• These systems assign risk scores and flag unusual activity so our team can take action.
• Automated outcomes that have a significant legal or other effect are reviewed by our staff.
• Where the law gives you a right, you can request human review of decisions made solely by automated means.

We design automated systems to be fair and to minimise errors; you can ask for an explanation of decisions and for a review where applicable.

6. Who we share your data with

We share personal data only with organisations that need it to provide, secure or improve services, or where the law requires disclosure. Categories include:

• Payment service providers, banks and card processors for payments and refunds.
• Identity verification and fraud prevention providers for age and identity checks.
• Game providers and platform or technology suppliers who deliver and host games.
• Hosting, IT, analytics and customer support service providers who operate infrastructure and assist users.
• Marketing service providers and advertising partners where you have consented to marketing.
• Companies within our corporate group, where necessary for administration and support.
• Regulators, law enforcement, courts and other authorities where required by law or to defend our legal rights.

We do not sell personal data. All service providers act under contracts that require them to protect personal data and limit their use to the purposes we specify.

7. International data transfers

Some recipients of personal data are located outside your country. When we transfer data internationally we apply appropriate safeguards to protect it, for example by only transferring to countries with adequate protection or by using contractually binding safeguards such as standard contractual clauses. Wherever data is transferred, we require recipients to maintain equivalent security and confidentiality standards.

8. How long we keep your data

We keep personal data only for as long as necessary to fulfil the purposes it was collected for, including to meet legal, regulatory and accounting obligations.

• Verification and transaction records are retained for the period required by anti‑money‑laundering and other applicable regulations after the account is closed.
• Marketing and preference data is retained until you withdraw consent or object to marketing.
• When retention is no longer required, we securely delete or anonymise data.

Retention decisions balance operational needs, legal obligations and your rights.

9. How we protect your data

We use technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

• We use encryption for data in transit and at rest, secure servers and industry‑standard controls.
• Access to personal data is limited to authorised staff on a need‑to‑know basis.
• We perform regular security reviews, vulnerability scanning and audits.
• We maintain incident response procedures and will notify you and the relevant authorities if a personal data breach triggers a notification duty.

You also have a role in protecting your account: keep passwords secure, do not share login details and enable two‑factor authentication where available.

10. Marketing communications

We will only send promotional emails, SMS or push notifications with your consent.

• You can opt out at any time in your account settings, by using the unsubscribe option in each communication, or by contacting customer support. Unsubscribing will not affect service messages about your account.
• Players who have an active self‑exclusion, cooling‑off period or equivalent restriction will not receive marketing communications.

We tailor promotional offers to your preferences where you have consented to personalisation.

11. Cookies

We use cookies and similar technologies for essential site functions, analytics and marketing.

• Essential cookies enable account login, security and the cashier.
• Analytics cookies help us measure and improve the site.
• Marketing cookies personalise and measure promotional activity.

Non‑essential cookies are used only with your consent. See our Cookie Policy for detailed information on the cookies we use and how to manage preferences.

12. Your rights

You have a set of rights in relation to your personal data. Each right can be exercised as described below:

• Access: You can request access to your personal data and receive a copy of the data we hold about you.
• Rectification: You can request that inaccurate or incomplete data be corrected.
• Erasure: You can request deletion of your data where we are not legally required to keep it (for example, some verification and transaction records must be retained for regulatory reasons).
• Restriction: You can request that processing of your data be limited in certain circumstances.
• Objection: You can object to processing, including profiling for direct marketing.
• Portability: You can request a structured, commonly used, machine‑readable copy of your data and transmit it to another controller where technically feasible.
• Withdraw consent: You can withdraw consent for processing that relies on consent, without affecting processing prior to withdrawal.
• Complaint: You can lodge a complaint with the competent data protection authority.

To exercise any right, contact our data protection officer through customer support. We will ask you to verify your identity before acting, and we respond within the time limits set by applicable law.

13. Protection of minors

Our services are for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors. If we become aware that we hold personal data of a minor we will delete it as soon as reasonably possible and take steps to prevent future collection.

14. Third‑party websites

Our site may contain links to third‑party websites, games or services. This Privacy Policy does not apply to those third parties. We are not responsible for their privacy practices, and you should review their privacy notices before providing any personal data to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes we will notify you by email or by placing a prominent notice on our website before changes take effect. Please check this Policy periodically to stay informed.

16. Data protection and legal compliance

We process personal data to comply with legal obligations and to protect our business and customers. This includes responding to lawful requests from authorities, preserving records for regulatory purposes, defending legal claims and preventing misuse of our services. We maintain internal policies and controls to ensure lawful, fair and transparent processing.

17. Contact us

If you have questions, want to make a subject access request, wish to exercise any of your rights or need further information about our privacy practices, please contact our customer support or ask to speak with our data protection officer. We will respond in accordance with applicable data protection laws and may request additional information to verify your identity before providing personal data or acting on requests.