Informativa sulla privacy

Welcome to Urho Casino. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use our website and related services. We aim to be clear and transparent about our practices and to follow applicable data protection laws, including the EU General Data Protection Regulation (GDPR). By using our services you accept the practices described in this policy.

Scope

This policy applies to personal data processed in connection with your use of Urho Casino’s website, account registration and management, gameplay, promotions, customer support, and related services. It covers data collected directly from you, automatically when you use our services, and from third parties acting on our behalf.

Legal Status and Regulation

Urho Casino operates under regulation and oversight from an applicable gaming authority. We and our service partners follow regulatory requirements for data protection, fair play and responsible gaming. The gaming license is held under the relevant authority; specific license identifiers are not published here.

Personal Data We Collect

We collect information necessary to provide our services, to comply with legal obligations, and to maintain a safe environment. Types of data include:

• Account and identity information: name, date of birth, national ID or other identity documents where required, and any verification information you provide.
• Contact details: email address and language preference (for example English or Finnish).
• Technical and usage data: IP address, device and browser information, operating system, and log data about your interactions with our site and services.
• Gameplay and service records: game activity, wins and losses, bonus and promotion participation, VIP and loyalty status, and related play statistics required to operate accounts and promotions fairly.
• Customer support records: correspondence and notes from chats and emails with our support team.
• Verification and compliance data: information necessary for identity verification, age checks, security reviews, and compliance with regulatory obligations such as anti‑fraud and anti‑money‑laundering checks.
• Marketing preferences: communication choices and consents you provide for promotional messages.

How We Collect Data

• You provide data when you register, update your profile, communicate with support, participate in promotions, or otherwise interact with our services.
• We collect data automatically when you use the website, such as technical information and usage statistics.
• We may receive information from third-party service providers who assist us with identity checks, fraud prevention, game delivery and analytics.

How We Use Your Personal Data

We use personal data for the following primary purposes:

• To create and manage your account and provide the services you request.
• To verify your identity and eligibility to use our services and to meet regulatory obligations.
• To operate, improve and secure our website, games and related services.
• To process requests, complaints and customer support interactions.
• To administer promotions, loyalty and VIP programs, and to determine eligibility and award benefits.
• To detect, prevent and investigate fraud, abuse or other illegal activity.
• To send service-related communications, and, where you have consented, marketing communications.
• To comply with legal and regulatory obligations and to respond to lawful requests from authorities.

Legal Bases for Processing (GDPR)

Where GDPR applies, our processing is based on legal grounds that may include:

• Contractual necessity: to perform the contract with you and to provide services you request.
• Legal obligation: to comply with laws and regulatory requirements.
• Legitimate interests: to operate and improve our services, to prevent fraud, and to protect our users and business, balanced against your rights and interests.
• Consent: where we rely on your consent for direct marketing or other optional processing activities. You may withdraw consent at any time.

Sharing and Disclosure of Personal Data

We do not sell your personal data. We share personal data with service providers and partners only as necessary and under appropriate safeguards. Examples include:

• Game and platform providers to enable gameplay and to record game outcomes and statistics.
• Third-party service providers who perform identity verification, fraud prevention, security, hosting, and analytics services.
• Regulators, auditors and law enforcement where required by law or to respond to lawful requests.
• Other service providers involved in administering promotions, VIP programs and customer support.

We require partners to process data securely and only for permitted purposes. We may aggregate or anonymize data for statistical or analytical use that does not identify individuals.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate the site, improve user experience, analyze traffic, and support advertising where applicable. Cookies may be necessary for core functionality and optional for analytics or marketing. You can manage cookie preferences through your browser settings and any onsite controls we provide.

Data Retention

We retain personal data only for as long as necessary for the purposes described, and to meet legal, regulatory and contractual obligations. When data is no longer required, we securely delete or anonymize it. Retention periods may vary depending on the nature of the data and applicable legal requirements.

Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration and destruction. These measures include encryption, access controls, monitoring and staff training. While we work to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of data, subject to legal and contractual retention requirements.
• The right to restrict or object to certain processing activities.
• The right to receive a machine‑readable copy of data you provided and to request transfer to another controller where technically feasible.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond in accordance with applicable law. You may also lodge a complaint with a supervisory authority if you believe your rights have been violated.

International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where transfers occur, we use appropriate legal safeguards such as adequacy decisions, standard contractual clauses, or other measures to ensure an adequate level of protection for your data.

Children and Minors

Our services are intended for adults only. You must be at least 18 years old (or the minimum legal age in your jurisdiction) to use our services. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

Responsible Gaming and Compliance Monitoring

We process certain personal data to support responsible gaming features, such as self‑exclusion, deposit and play limits, reality checks and case reviews. We may also use data to detect and prevent problematic play and to comply with regulatory obligations. These measures are part of our commitment to player safety and lawful operation.

Customer Support

Customer support is available to assist with account and privacy enquiries. Support is provided in English and Finnish. Current support hours are 10:30 to 00:00. To contact us about privacy requests or other matters, write to [email protected].

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. If we make material changes we will provide notice by posting an updated version on our site. Please check this page periodically to stay informed about our privacy practices.

Contact

If you have questions, requests or concerns about this policy or our processing of your personal data, please contact us at:

[email protected]