Gioco responsabile

At Urho Casino we want every player to enjoy gaming in a safe, controlled way. If you ever feel that play is becoming stressful, costly, or less enjoyable, help is available and there are practical steps you can take right now. The following information explains the tools we offer, the signs to watch for, and the actions you can take to manage play responsibly.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of account controls designed to give you direct control over how much and how often you play. These tools are flexible and can be adjusted to match your needs.

Deposit limits: Set daily, weekly or monthly deposit amounts to prevent overspending. You can increase or decrease these limits through your account settings or by contacting customer support.
Loss and stake limits: Limit how much you can lose or stake over a chosen period to help keep play within an agreed budget.
Session limits and time-outs: Take a short break from play with a temporary time-out. Time-outs are useful when you need a short pause—immediately and without hassle.
Self-exclusion: If you need a longer break or want to stop entirely, self-exclusion blocks access to your account for an extended period. This is a stronger measure for when you feel play may be harmful.
How to activate: Most controls can be set in your account management area. If you prefer, contact our support team via live chat or email and they will assist you with setting limits or initiating a time-out or self-exclusion.
What happens to your funds: When you use time-outs or self-exclusion, any unused balance will remain in your account and can be returned according to the account and withdrawal rules. If you self-exclude, our team will explain how any remaining funds are handled.

Links to Support Organizations

External support can offer confidential, expert guidance if gambling is causing concern. We provide links and signposting to national and local support services so you can reach the right help in your area.

Counselling services that specialise in gambling-related problems and offer confidential advice.
Helplines and text services for immediate emotional support and practical next steps.
Financial guidance and debt-advice organisations to help manage monetary harms.

Contacting a specialist organisation can help you create a practical plan, whether that means tighter limits, structured support, or exploring treatment options. Support is confidential and focused on practical help, not judgment.

Session Reminders and Reality Checks

Keeping track of time and spending helps maintain control and keeps play a leisure activity rather than a compulsion. Our site includes features to help you stay aware and make informed choices.

Reality check notifications: These remind you how long you’ve been playing and give you a moment to reassess whether you want to continue.
Session timers and auto-logout: Timers help prevent long uninterrupted sessions. You can use them alongside breaks and limits to manage your habits.
Personal reminders: Use device alarms or calendar alerts in combination with on-site tools to help you stick to a plan.

If you find reality checks or timers are not enough, consider activating a temporary time-out or self-exclusion and contact support for further assistance.

Warning signs that you may need help

Playing longer than you intended or chasing losses.
Spending more money than you can afford or borrowing to play.
Neglecting work, study, family or social commitments because of play.
Feeling anxious, depressed or restless about gambling activities.
Hiding gambling activity or lying about time or money spent.

Simple steps to take if gambling is a concern

Pause play—use a short time-out right away.
Set strict deposit, loss or session limits and stick to them.
Remove saved payment methods and restrict access to funds where possible.
Talk to someone you trust and consider contacting professional support.
Contact our support team for help with limits, time-outs, self-exclusion or closing your account.

If you feel you are at immediate risk or are in crisis, seek urgent help from local emergency services or crisis professionals in your area. You are not alone in this—support and practical options are available, and taking the first step can make a meaningful difference.