KYC Policy

1. Introduction: why we verify our players

KYC (Know Your Customer) is the process we use to confirm who our players are. It helps us make sure that accounts are opened and used responsibly and that play happens within the law.

We verify identity and age to confirm that you are legally permitted to gamble. We check ownership of payment methods to ensure funds are not stolen or misused. KYC also helps prevent fraud, money laundering, underage gambling and other financial crime. Finally, these checks allow us to meet our regulatory and contractual obligations.

This policy forms part of our Terms and Conditions and works alongside our AML Policy. It explains what information we collect, when we will ask for documents, how to provide them and what happens if verification is not completed.

2. Your consent to verification

By registering an account with us you authorise us to carry out identity, contact and payment checks. We will carry out those checks at our discretion and whenever required by payment partners, regulators or other authorised third parties.

We may request documents at any time. If we ask for verification, we may restrict account activity, including suspending deposits, wagers or withdrawals, until checks are completed satisfactorily.

3. Information you provide at registration

When you register you must provide accurate personal information. Required details include:

• First and last name
• Date of birth
• Full residential address
• Email address
• Mobile phone number (this may need to be confirmed)
• Account currency

All information must be true and match the identity documents you later provide. You must keep your details up to date; if your information changes you must notify us and provide updated documents when requested.

4. When we ask for verification

We will ask you to verify your account in the following circumstances:

• Before you make your first withdrawal.
• When transaction volumes reach certain levels, including checks on the source of funds for larger amounts.
• Within a defined period after registration if requested.
• Before a first deposit where required by our payment partners.
• When the withdrawal method differs from the deposit method.
• When account activity appears unusual, or if there is suspicion of fraud or inaccurate information.
• At any other time at our discretion to meet legal, regulatory or risk-management requirements.

5. Documents we may request

We may request one or more of the following documents to complete verification. Documents should be issued in your name and show the required details clearly.

• Proof of identity
  A valid government-issued photo identity document such as a passport, national identity card or driving licence showing your full name, photo, date of birth and nationality.

• Proof of address
  A recent utility bill, bank statement or official government correspondence showing your full name and residential address.

• Selfie or liveness check
  A photograph or live capture of you holding your identity document, or an equivalent liveness check, to confirm the document belongs to you.

• Proof of payment method
  For card payments: a photograph of the card with non-essential digits and security details obscured; for e-wallets: an account screenshot showing the account holder’s name; for bank transfers: a bank statement or confirmation showing your name and account details.

• Source of funds / source of wealth
  Documents such as payslips, bank statements or other evidence showing the legal origin of funds, requested where transactions or risk indicators require further clarification.

We may request additional documents in specific cases, and in exceptional circumstances we may ask for original or certified copies.

6. Document requirements

To ensure a smooth review, documents must meet the following requirements:

• Be valid and not expired.
• Be provided in colour and be clearly readable.
• Show all four corners of the document in a single image.
• Match exactly the details in your account.
• Not be edited, cropped or altered in any way; edited documents will be rejected.
• Be uploaded in common image or PDF formats.

You may redact information that is not required for verification, but your name, date of birth, nationality and photograph must remain visible.

7. How to complete verification

Follow these steps to complete the verification process:

1. Log in and open the verification section of your account, or follow the secure verification request we send you.
2. Choose the country and document type you will provide.
3. Upload clear copies of the requested document(s) and a selfie if required.
4. Check that details are correct and submit the files.
5. Track the verification status in your account and wait for our notification.

Some checks are performed electronically using a regulated identity verification service. If an electronic check fails, you will be asked to upload documents manually for human review.

8. How long verification takes

We review documents as promptly as possible once all requested files are received. Straightforward verifications are completed quickly, while complex or high-risk cases may take longer. We are not responsible for delays caused by incomplete, unclear or incorrect documents you upload.

9. Verification and withdrawals

Withdrawals are only available to verified accounts. Pending withdrawal requests may be placed on hold until verification is complete. Where possible, withdrawals are returned to the same payment method used for the deposit, and that method must belong to the account holder.

10. If verification is not completed or information is false

If you do not provide the documents we request within the period specified, your account may be restricted. Restrictions can include blocking deposits, wagers and withdrawals until verification is complete.

If information is false, misleading or does not match the documents provided, or if documents show signs of tampering or forgery, we may close your account, cancel transactions and void winnings in accordance with our Terms and Conditions.

If we suspect fraud—such as use of third‑party payment methods, chargebacks or document forgery—we may suspend the account while we investigate and take any action required by our AML Policy.

11. Underage players

If we determine that an account holder is under the legal gambling age, the account will be closed immediately. Bets will be voided and winnings forfeited. Any amounts previously paid out will be handled in line with applicable requirements and our Terms and Conditions.

12. Keeping your information up to date

You must inform us promptly of changes to your personal details, including address, name or payment methods. We may ask you to re‑verify periodically or when a previously supplied document expires.

13. Data protection

We store verification documents securely and encrypt them in transit and at rest. Documents are used only for identity verification, payment checks and legal compliance. We share information only with our verification provider, payment partners or competent authorities where required by law. All processing of personal data is carried out in accordance with our Privacy Policy and applicable data protection standards.

14. Restricted countries and eligibility

Individuals located in territories listed as restricted in our Terms and Conditions are not eligible to open an account. We reserve the right to decline or close accounts at our discretion in line with our AML Policy and applicable eligibility rules.

15. Contact us

If you have questions about verification or need help uploading documents, please contact our customer support team through live chat or email. Our support staff will guide you through the process and explain what documents are required.