Responsible Gambling

1. Introduction: our commitment

Gambling should be entertainment — a way to enjoy games, try your luck and have fun. It is not a way to make money, pay debts or solve financial problems.

Most people play recreationally and in control. For some players, though, gambling can become risky and cause harm. We’re committed to keeping our services safe and supportive for everyone. That means giving you clear information, practical tools to stay in control, robust checks to protect young or vulnerable people, and guidance toward professional help if you need it.

If you ever feel your play is changing from fun into worry, we encourage you to use the tools on this page or contact our support team for help.

2. Understanding the risks

• The house has a mathematical edge over time; losses are part of how games work.
• Outcomes are random; past results do not influence future ones and no system guarantees consistent wins.
• Chasing losses increases risk and usually leads to larger losses.
• Excessive gambling can cause financial harm, stress, anxiety and sleep problems.
• It can damage relationships and lead to neglect of work, study or other responsibilities.

3. Signs that gambling may be becoming a problem

Watch for changes in how you use your time, money and emotions. Common warning signs include:

• Spending more time gambling than you intended.
• Spending more money than you planned or using money meant for essentials.
• Chasing losses by increasing stakes or returning to recover funds.
• Borrowing money, selling belongings or taking on debt to gamble.
• Hiding gambling activity, lying about it or feeling ashamed.
• Feeling restless, irritable or unable to stop when you try to cut down.
• Gambling to escape stress, boredom or other problems.
• Neglecting family, friends, work, study or hobbies because of gambling.
• Constantly thinking about gambling or planning the next session.

Noticing one or two of these signs doesn’t automatically mean you have an addiction. It does, however, mean it’s a good moment to pause, review your habits and consider using our tools.

4. Self-assessment test

Answer the following with Yes or No.

1. Have you spent more money on gambling than you intended in the last few months?
2. Do you sometimes gamble longer than you planned?
3. Have you chased losses to try and win back money?
4. Have you borrowed money or sold things to fund gambling?
5. Have you felt guilty, ashamed or lied about how much you gamble?
6. Have you tried to cut down or stop but struggled to do so?
7. Do you gamble to forget worries, stress or problems?
8. Has gambling caused problems in your relationships, work or study?

If you answer "Yes" to three or more questions, consider using our responsible gambling tools and contacting a specialist support organisation for a confidential chat. Reaching out early helps you regain control faster.

5. Tips for staying in control

Practical steps before, during and after play help keep gambling enjoyable.

Before you play

• Set a budget you can afford to lose and stick to it. Treat gambling money as entertainment spending.
• Decide a time limit for each session and a weekly cap on play.
• Never use money needed for bills, rent, food or essentials.

While you play

• Take regular breaks to check how you feel and how much you’ve spent.
• Don’t chase losses; accept them as part of the game.
• Avoid gambling when you’re tired, upset or under the influence of alcohol or drugs.
• Use your account history to monitor wagers and losses in real time.

After you play

• Review your session honestly: did you stick to your plan? What will you do differently next time?
• Balance gambling with other activities you enjoy to keep it in perspective.

6. Our responsible gambling tools

You can control your play using the options in the Responsible Gambling section of your account or by contacting customer support. The tools are designed to be simple to use and to take effect in ways that protect you from impulsive changes.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Lowering a limit takes effect immediately; increasing or removing a limit will take effect only after a waiting period to prevent impulsive increases.

Loss and wager limits

Choose maximum loss or wager amounts for a defined period. When a limit is reached, play and deposits are restricted until the period ends. Changes follow the same rules as deposit limits: decreases are immediate, increases require a waiting period.

Session time limits and reality checks

You can set a maximum session length and receive regular reminders that show how long you’ve been playing and how much you’ve wagered. Those reminders help you decide whether to continue or stop.

Cooling-off (take a break)

If you want a short break, activate a cooling-off period for a timeframe of your choice. It activates immediately and cannot be shortened. During the break you cannot play or deposit, and you will not receive promotional messages. Your account will automatically reactivate once the chosen period ends.

Self-exclusion

For a longer, binding break, you can self-exclude for periods ranging up to permanent. Self-exclusion takes effect immediately and cannot be cancelled or shortened. It removes access to all gambling products and stops all marketing. After the self-exclusion period ends, the account will be reactivated only on your written request following a further waiting period. If you self-exclude, do not open new accounts; we take reasonable measures to detect this and will act if we suspect circumvention, but we cannot be held responsible if someone deliberately bypasses the measure.

7. Cooling-off or self-exclusion: which one to choose?

Cooling-off is a short pause to reset your habits when you want time away but plan to return. Self-exclusion is a stronger, longer-term step for when you feel you are losing control and need a definitive break. If you’re unsure which is right, contact our support team — we’ll explain the options and help you choose what suits your situation.

8. Your balance, bonuses and communications during a break

If you take a break or self-exclude, your remaining real-money balance can be withdrawn in accordance with our Terms and Conditions and subjected to standard verification checks. Active bonuses or promotional offers may be cancelled when a restriction starts. While any restriction is active, you will not receive marketing communications or bonus invitations.

9. Protection of minors and account security

Only adults of legal gambling age may register. We verify age at registration and through identity checks; any account found to belong to a minor will be closed and winnings voided.

Advice for parents and guardians:

• Don’t leave accounts logged in on shared devices.
• Don’t save passwords or payment details where others can access them.
• Consider parental control or blocking software such as Net Nanny, CyberPatrol, GamBlock, BetBlocker or Gamban to prevent access.
• Enable two-factor authentication where available for extra security.

If you suspect a minor is using an account, contact our customer support immediately so we can investigate and protect vulnerable users.

10. Our commitment as an operator

We design our communications and offers so they are not aimed at minors or vulnerable people and do not mislead about the chances of winning. We do not send marketing to players who have active limits, cooling-off periods or self-exclusions.

Our support staff are trained to recognise signs of harmful gambling. If we detect behaviour that suggests a player is at risk, we may contact them, apply protective limits or suspend the account to help reduce harm. Any action we take aims to protect the player while respecting their privacy and dignity.

11. Getting help

If gambling is causing you or someone close to you worry, reach out early. Help is free and confidential.

Independent organisations that provide support include:

• GamCare — support, information and counselling for people affected by gambling.
• BeGambleAware — practical advice and tools for safer gambling and links to local services.
• Gambling Therapy — online support, forums and live chat for people around the world.
• Gamblers Anonymous — peer-led support groups for people seeking recovery.

These organisations also support friends and family of people affected by gambling. If you are in immediate crisis or having thoughts of self-harm, contact your local emergency services or crisis helpline straight away.

12. Contact us

If you want to set a limit, take a break, self-exclude or simply talk through your options, our customer support team is ready to help via live chat and email. Reach out at any time — we’ll treat your enquiry confidentially and help you find the right tools or external support.

You don’t have to manage this alone. Help is available, and taking the first step is a positive move toward feeling more in control.